At Next Level Lighting, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible.

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30-Day Return Window: You may return eligible products within 30 days of the delivery date for a full refund or exchange, excluding shipping costs.

 

Conditions for Returns:

1. The product must be in its original packaging and in unused condition.

2. Proof of purchase is required for all returns.

3. Returns must be initiated within the 30-day return window.

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Shipping Costs: The customer is responsible for all shipping costs associated with all returns.

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Limited Lifetime Warranty:

Our products are backed by a limited lifetime warranty against defects in materials and workmanship. However, please note that this warranty does not cover products that have been improperly installed or used outside of their intended purpose.

Returning Your Product: To initiate a return or warranty claim, please contact our customer service team. All returns and warranty items must be shipped back to Next Level Lighting for evaluation and processing.

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Refund Process:

Once your return is received and inspected, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase.

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At Next Level Lighting, we are dedicated to providing top-quality products and excellent customer service. If you have any questions or need assistance with your return, please don't hesitate to contact us. Your satisfaction is our priority.